Our Governance Model
Built for Safety, Compliance & Continuous Improvement
We've designed AmberFern Care from the ground up to meet the highest standards of quality and compliance. From governance to audits, our systems give commissioners full confidence in the way we manage care, risk and accountability.
Built to Meet the Standards
We've designed AmberFern Care to meet the expectations of commissioners and CQC inspectors from day one. Our governance systems, audit cycles, and risk protocols are all structured around the Key Lines of Enquiry. This ensures the service is well-led, responsive, safe, effective, and caring.
Regulation-Ready From the Start
Our documentation, systems, and processes are mapped directly to CQC’s five key questions and relevant fundamental standards.
Internal Quality Audits
We carry out monthly audits on care records, incidents, training, and feedback. These are led by our leadership team to ensure accountability and improvement.
Clear Risk Protocols
Risk assessments are embedded across all plans, with incident tracking and escalation built into our internal governance cycle.
Transparent Record-Keeping
Our systems prioritise clear, up-to-date records across care delivery, medication, training, and communication. All records are ready for inspection at any time.
Governance, Risk & Compliance
Strong governance underpins everything we do. Our systems ensure AmberFern Care is safe, well-led, and accountable, with policy, audit, and leadership processes designed to meet both CQC and commissioner standards.
Leadership Oversight
Our Registered Manager and Nominated Individual provide clear leadership, maintain accountability, and oversee quality across all areas of the service.
Policies & Procedures
We maintain up-to-date policies for safeguarding, data protection, complaints, whistleblowing, medication, and incident response. All policies are reviewed and updated regularly.
Risk Management
We identify, monitor and escalate risks through regular audits, service reviews, and staff input. This ensures early intervention and continuous improvement.
Governance Meetings
Monthly governance reviews track outcomes, incidents, and staff feedback to maintain a strong grip on quality and compliance.
Incident Response & Feedback Loops
We believe that safe, responsive services are built on two-way communication. That's why we log, review, and escalate all incidents, not just to meet requirements, but to learn and improve. Our feedback systems ensure every concern, compliment, or complaint is acted on and fed into our quality cycle.
Clear Escalation Procedures
All incidents are logged, reviewed, and escalated in line with our policies. This ensures appropriate action, learning, and accountability.
Service User & Family Feedback
We encourage open dialogue and regularly collect feedback through reviews, surveys, and daily contact. This ensures people feel heard and valued.
Learning from Complaints
Every complaint is investigated and used as a learning tool. Service improvements are tracked and recorded by leadership.
Training, Supervision & Workforce Capability
Our team is our greatest asset and we invest in them accordingly. From safer recruitment and values-led onboarding to structured supervision and CPD, we ensure our staff are supported, skilled, and prepared to deliver high-quality care.
Safer Recruitment
All staff are recruited in line with safer recruitment standards, including enhanced DBS checks, verified references, and values-based interviews to ensure alignment with our care ethos.
Mandatory Training
Team members complete core training in safeguarding, mental capacity, medication, infection control, and person-centred care before working with service users.
Ongoing CPD & Supervision
We provide regular supervision, reflective practice, and opportunities for ongoing learning to promote confidence, accountability, and professional growth.
Competency & Spot Checks
Staff undergo periodic observations and checks to ensure safe practice, adherence to policy, and continuous development.
Frequently Asked Questions
Are you registered with the CQC?
AmberFern Care is in the process of CQC registration as a provider of personal care. Our systems, policies, and documentation are aligned with CQC standards and regulatory requirements. Provider ID pending.
What training do your staff receive?
All staff complete mandatory training in safeguarding, mental capacity, infection control, medication, and person-centred care. This is followed by ongoing CPD and regular supervision.
How do you handle complaints and incidents?
We log, review, and act on all complaints and incidents in line with policy. Lessons learned are fed into our governance cycle to improve future care.
Do you work with local commissioners?
Yes, we work with Hertfordshire County Council and Stevenage Borough Council to deliver regulated home care that meets local commissioning requirements.
Can I request copies of your policies?
Absolutely. We’re happy to share relevant policy documents and quality assurance information with professionals or commissioning bodies on request.
What areas do you cover?
We provide domiciliary care to adults aged 18+ who live in Stevenage and surrounding areas within Hertfordshire.