Our Model of Care
Our Approach to Safe, Independent Living at Home
We deliver high-quality, person-centred care through structured planning, trusted relationships, and a deep commitment to safety, dignity, and inclusion.
Our care cycle
Person-Centred Planning
We follow a structured four-stage model to ensure every person receives tailored, responsive, and well-reviewed support.
Assessment
We begin by getting to know each individual, understanding their health, preferences, risks, and goals for support.
Planning
We co-create a support plan that reflects personal wishes, risk assessments, and input from families and professionals.
Delivery
Support is delivered respectfully and reliably by trained staff, tailored to evolving needs and preferences.
Review Cycle
Plans are regularly reviewed with the individual and support network to ensure goals are being met and care remains effective.
Supporting Daily Life & Building Confidence
Promoting Independence & Life Skills
We help individuals build confidence and skills for everyday life, promoting autonomy, inclusion, and personal growth through daily routines and support.
Promoting Choice
Encouraging individuals to make informed decisions in their daily lives, from routines to social engagement.
Supporting Daily Routines
Providing gentle assistance with personal care, meal prep, and household tasks while respecting autonomy.
Building Life Skills
Helping develop practical skills like budgeting, cooking, travel training, and personal organisation.
Encouraging Community Access
Supporting participation in education, volunteering, recreation, and faith or cultural activities.
Flexible, Evolving Support
Care plans adapt as needs change, from short-term goals to long-term skill-building.
Outcome-Focused Planning
We measure impact through quality of life improvements, independence, and individual feedback.
Safeguarding & Wellbeing
We create a culture of safety and transparency, ensuring every individual, family member, and staff member feels protected, respected, and supported.
Our Commitment
Safeguarding is woven into everything we do, from recruitment and staff training to incident management and governance. Every team member is trained to identify and respond to risks promptly and appropriately.
Our Framework
We operate a multi-faceted safeguarding strategy including DBS checks, regular audits, whistleblowing policies, and clear escalation procedures. We maintain full compliance with CQC and local authority standards.
Community Integration
Our approach reduces isolation, builds confidence, and promotes a real sense of belonging for the people we support.
Meaningful Social Inclusion
We support individuals to stay socially connected, from everyday interactions with neighbours or carers, to joining local interest groups and feeling part of their wider community. Social contact is key to reducing loneliness and building confidence.
Encouraging Local Engagement
We help people access local resources and attend events, religious services, volunteering placements, or skills-based groups that reflect their interests, cultural background, and personal goals. This reinforces identity and belonging.
Outcomes That Matter to People and Commissioners
Our work is measured not just by activity, but by meaningful outcomes that improve lives, support independence, and meet regulatory expectations.
Measured Progress Toward Goals
We track individual goals across domains like life skills, health, confidence, and social participation, with clear review cycles.
Improved Independence
Our support enables people to move from high-dependency to more autonomous living where safe and appropriate.
Increased Community Participation
We help reduce isolation and build social inclusion through volunteering, cultural engagement, and friendships.
Reduced Risk & Hospitalisation
Through early intervention and preventative care, we reduce the likelihood of escalation, incidents, and avoidable admissions.
Improved Health & Wellbeing
We support physical and mental health through medication prompts, appointments, wellbeing routines, and emotional support.
Positive Multi-Agency Feedback
We collaborate with social workers, NHS teams, and housing partners. We receive strong feedback on outcomes and coordination.
High Quality Assurance Ratings
Internal audits, spot checks, and commissioner reviews help us stay compliant, safe, and continuously improving.
Stronger Relationships & Social Bonds
We see improved family ties, friendships, and trust between people and their support teams.
Feedback-Driven Continuous Improvement
We listen to service users, families, and professionals to improve how we support, communicate, and deliver care.